Help & support

Salesia is subscription software for brands and labs that sell through retail outlets; each client brand equips its own sales reps with it. This page is for the people who use it day to day: the teams of client brands, on the web console and on the mobile app, and the sales agents who have been given access. To discover Salesia or adopt it for your brand, use the Book a demo page.

Reaching us

• By email: hello@salesia.fr — the surest way; every message is read by a member of the team.
• On WhatsApp: chat with the Salesia team.

We answer Monday to Friday, within one working day. To speed things up, give the name of your lab, the email address of your account, what you were trying to do and, if you can, a screenshot. On the mobile app, add your phone model and the app version, shown at the bottom of the menu that opens from your avatar at the top of the screen.

Signing in

There is no open sign-up: your account is created by your lab's Salesia administrator, who sends you an invitation by email. If you have not received one, ask them.

The same credentials work on the web console, at salesia.fr/login, and on the mobile app. Forgot your password? The "Mot de passe oublié ?" (forgot password) link on the sign-in page, which is in French, emails you a link to choose a new one. If the email does not arrive, check your spam folder, then write to us.

The mobile app

The Salesia app is built for field sales reps. It works without a network: customers, the catalogue and the agenda stay available, and the orders, visit reports and appointments entered offline are sent automatically as soon as the connection is back. A badge shows what is still waiting to be sent.

The app asks for a few permissions, always optional and explained when they are needed: location, to sort points of sale by distance; the microphone, to dictate a report or record a visit with your contact's consent; the camera and photos, to attach a picture to a report or a document to a new customer. Declining a permission only disables that one feature.

If the app gets stuck, close it completely and open it again; if the problem persists, write to us before signing out or uninstalling, because signing out erases the local data, including anything not yet sent.

Deleting an account or data

Accounts are managed by the lab that created them: it deactivates a departing colleague's access from the console. You can also ask for the deletion of your Salesia account and of the data about you yourself: write to hello@salesia.fr and give the email address of your account. We acknowledge receipt within two working days, the deletion takes effect within one month at most, the period set by the GDPR, and we let you know by email. The only data kept beyond that is what the law requires us to keep, such as invoicing records and connection logs; the retention periods are listed in our privacy policy.

On your phone, signing out of the app erases the local copy of the data at once, and so does uninstalling it.

Security

To report a security incident or a vulnerability, write to hello@salesia.fr: we reply within 48 working hours. What we have in place is described on the Security & data protection page.